UniKey—the Driverless dongle, reduces the huge work of technical support team for software vendors.

“It is a nightmare for a long time that the dongle driver keeps giving problems, actually more than 90% of dongle problems are from driver, software users complains a lot, it is really
a headache for our technical support team”

UniKey—the Driverless dongle, reduces the huge work of technical support team for software vendors.

Background
A company in USA providing mining and geomechanics software is using dongles which needs driver to be installed, this causes a lot of problems from the driver, DONGLE NOT FOUND is the most harassing problem called a nightmare for dongle users. These problems caused by dongle driver increased the workload of technical support, actually more than 90% dongle problems are from driver.

Software
Advanced, three dimensional continuum modeling for geotechnical analysis of rock, soil and structural, the software is applied to a broad range of problems in engineering studies.

Technical requirement
Platform: on Windows XP x64 as a 32 bit process.
Software engineers found that there have been several issues with codes running on newer 64bit operating systems, which they believe these problems are caused by security (dongle) drivers. Dongle users have to keep trying to find the new version dongle drivers to avoid the problem.

Problems caused by dongle driver
The dongle is used to prevent the operation of software codes in machines where it is not present.
A donlge related error is reported on starting the code, which prevents the code from being used. The errors may occur when there is no dongle present on the user’s machine, the errors also result from faulty installation of dongle drivers, or if the driver files have become corrupted or damaged.

Solution--UniKey
UniKey is a driverless dongle, driverless means you do not have to install a driver. The operation system will install the driver automatically. And there is not any driver installation problem at all. Software users really enjoy the convenience brought by the driverless technology.

Benefits for software supplier,
l Save 90% of technical support team’s energy and time.
l Reduce lots of work for support team
l Do not have to upload the new driver to website for update
l Reduce the technical dependency of dongle providers.

Benefits for end users
l Do not have to download the new driver to update
l Avoid the problems of DONGLE NOT FOUND
l Easy to use, just plug in with UniKey, it works perfectly.

Advantages of UniKey

Driverless dongle can be
plugged in with the computer
on

Driverless can avoid the
harassment of DONGLE
NOT FOUND.

An all-in-one Hardware
combines with software
copy protection, PC Lock,
content protection.

Memory up to 4K

3 128-bit keys storage

About SecuTech and UniKey
SecuTech Solutions Inc. is a company specializing in software license management business systems focusing on the international market with their class leading UniKey product range. Having an extensive and in-depth range of experience within the Software Management Licensing market, SecuTech has drawn upon this experience to utilize today's cutting-edge technologies to introduce a COMPLETE and affordable solution for today's software vendor markets worldwide


SecuTech Solution Inc.
http://www.esecutech.com/
Support@eSecuTech.com

Dongle Driver Problems

Dongle Driver Problems


Developers are sick of reading and answering the same questions every day in emails or on forums. Normally they was getting over 10 emails a day asking the same questions that were covered in the forums.

Almost all software vendors that are using dongles have to create a page on website about troubling shooting of dongle problems, actually 90% or the dongle problems are caused by dongle driver.

Customers are just tired of seeing the same thing over and over...

Returned Dongle errors

l Dongle not found
l Can't Find the Dongle
l Dongle driver is not installed
l Dongle driver error
l Cannot open dongle driver
l USB device driver not installed
l LICENSE KEY ERROR

The problems caused by dongle
l When you attach the USB dongle, if the light inside the dongle goes on and then turnes off immediately In that case, you have to download the latest dongle drivers from the related website. As the dongle driver is old and not compatible with the current window version. Installing the latest dongle driver has already resolved USB dongle problems on both Windows 2000 and Windows XP.
l If the dongle driver did not install correctly during the system installation, you need to update or re-install the dongle driver Version:
The below message is given whenever the applications simply cannot find a dongle - whether it be a standalone or network device. Generally when this message occurs, users need to check a number of things:
Check if the users have installed the drivers correctly.
Try installing the drivers manually
l The inconsistence of the dongle driver version and the software version may cause problem as well.
l The conflict between the dongle and certain recent versions of the McAfee and AVG virus scanners also occurs dongle driver problem.
l Occasionally, USB dongles are not being recognized in Windows 2000 and Windows XP.
l In rare cases, software fails to install the driver and new users need to run the dongle driver again.
l USB dongle devices are detected when they are first plugged in, but sometimes Windows will mark a device as bad if it cannot find the right drivers for it.
l Installation seems to hang while installing dongle drivers under certain circumstances - though it hasn't actually hung - it just takes several minutes to complete. Tt's unfortunately the drivers cause the delay and but not the software.
l Software vendors normally recommend to install the driver before connecting USB keys. If, however, uses have connected the USB key first, they may encounter problems with the dongle driver installation.
l An incorrectly installed dongle driver can produce license error messages. The dongle driver is a piece of software that communicates between IDL/ENVI and the hardware key attached to USB port. If an IDL-based product produces a dongle licensing error message, the dongle driver may need to be re-installed or updated."
How to solve the dongle driver caused problems – Driverless dongle

Driverless means you do not have to install a driver. The operation system will install the driver automatically. And there is not any driver installation problem at all. Software users really enjoy the convenience brought by the driverless technology.

Benefits for software suppliers,
l Save 90% of technical support team’s energy and time.
l Reduce lots of work for support team
l Do not have to upload the new driver to website for update
l Reduce the technical dependency of dongle providers.

Benefits for end users
l Do not have to download the new driver to update
l Avoid the problems of DONGLE NOT FOUND
l Easy to use, just plug in with driverless dongle, it works perfectly.


UniKey,#1 the Driverless dongle, reduces the huge work of technical support team for software vendors.
Unikey has the lowest industry failure rates in the industry which is guaranteed with lifetime warranty.
Unikey technical support team earns the highest rating of customer satisfaction in the industry.
Unikey products cost about 50% less than others. “, said Michelle Law, director of worldwide marketing of SecuTech.